Refund Policy

We understand that travel plans can change unexpectedly. To ensure fairness to all our guests while allowing us to manage our accommodation effectively, the following cancellation policy applies to all bookings:

1. Deposits
- A deposit is required at the time of booking to secure your reservation.
- Deposits are applied toward the total cost of your stay and are deducted from your final balance upon check-in.

2. High Season Bookings
- All bookings made during High Season (including peak holiday periods) require a non-refundable deposit at the time of booking.
- In the event of cancellation, deposits for High Season stays cannot be refunded.

3. Standard Cancellations (Low & Mid Season)
- Cancellations made 14 days or more prior to the scheduled arrival date may receive a refund or credit of the deposit (excluding High Season bookings).
- Cancellations made less than 14 days prior to arrival will result in the full deposit being forfeited.

4. No Shows / Early Departures
- Guests who do not arrive on their scheduled check-in date (“no-shows”) will forfeit their deposits and any monies paid towards booking.
- Guests who depart earlier than planned will not be refunded. 

5. Amendments & Date Changes
- Date changes are subject to availability and must be organise at least 5 days before arrival date.
- Changes within 5 days of arrival will be treated as a cancellation and are subject to the same conditions above.

6. Force Majeure
- In the event of unforeseen circumstances outside of our control (such as natural disasters, government restrictions, or extreme weather events), management reserves the right to review cancellations on a case-by-case basis.